Privacy policy

PRIVACY

The purpose of this statement is to tell you what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to this site is subject to this Privacy Policy and our Terms and Conditions.

We are committed to protecting the privacy of our site visitors and customers. Our team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where we send your requests for quotes and information to our sponsors and we let you know that we are doing so in the forms you fill out and other communication to you.

 

Cookies

WHAT ARE COOKIES?

A cookie is a small data file stored by your web browser on your computer. It allows us to recognize your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us which website you came to us from.

Types of Cookies we use:
There are two main types of cookie that may be used during your visit to this website: persistent cookies, and session cookies.

Persistent Cookies
When you first visit the site, you see it in a default form. Persistent cookies remember your preferences and behavior and help us to personalize your experience. Persistent cookies remain on your browser until they expire automatically after a set time period, unless you delete them yourself.

Session Cookies
When you visit our site, a "session" cookie will remember you and your preferences in temporary memory. They will not collect and store information or personally identify you. Session cookies are deleted when you close your browser. Without session cookies, the site would forget which items you placed in your shopping bag and you wouldn't be able to buy anything.

 

GOOGLE ANALYTICS

Google Analytics use cookies which enable us to recognize your browser and collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service.

DISABLING AND DELETING COOKIES

If can disable cookies on the our site. Instructions for disabling and deleting cookies can usually be found in the browser 'Help' menu. For more detailed information about cookies visit www.allaboutcookies.org.

 

Collection of Information

We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on this site, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information.

We collect information in a number of ways:

• When you register for an account or make a purchase
• When you make a purchase at one of our stores.
• When you contact us by telephone, email or post.
• When you enter and prize drawer or competition run or hosted by us
• When you complete any surveys hosted or managed by us
• When applying for employment or opportunities with us
• When you visit our website: we use cookies to improve the experience of shopping on our website and to help us understand our aggregate customer data. 

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of our site, such as information regarding which of our pages are most popular and general website administration.

We may use your information collected from the website to personalize your repeat visits to the website.

 

Sharing of information

We may sell your contact information to our sponsors that will help you in your request for quote or information (these are Leads we provide to our sponsors). The information is simple information like name, email and phone number and NO financial info will be given.

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

 

Sensitive information and accuracy

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will so far as practicable, make corrections. If any of the information that you provided on registration changes.

 

Marketing communications

With your express permission, we may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you.

You will only receive information from us such as Newsletters if you sign up to receive this information via our website, in one of our stores or via one of our owned communications, such as a connected social media account, prize draw promotion or similar.

 

How can I unsubscribe from marketing communications?

At anytime you can request that your details be removed from our mailing list.

All customers are given the opportunity to opt-out of receiving such further information that they give.

 

How long do we keep hold of your information?

We keep your personal information for as long as is required to provide our agreed or contracted service to you. This can vary depending on whether you have purchased something from our website or if we are providing ongoing customer care for example. In some circumstances, we may be required to keep customer data for legal, regulatory or insurance purposes. We will not keep customer data for longer than required. You can ask us to delete or remove your Personal Information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).

 

How do we keep your information secure?

We take steps to ensure your personal information is kept secure and confidential and protected from loss, alteration, corruption, theft or misuse. All our employees are committed to respecting the confidentiality of our customers’ Personal Information by contract.

We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information will be stored at facilities located across the world.

 

Site Statistics and Analysis

We may disclose aggregate, anonymous statistics about the number of visitors to this Website or number of purchases made. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. This site uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its customers.

We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

 

Third Parties

We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include credit/debit card validation and authorization agencies, data analysis firms, customer support specialists and webhosting companies. Such third parties may be provided with access to your Personal Information only with your express permission, if needed to perform their functions, but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside the USA. Although countries outside the USA may not require the same level of protection of Personal Information as countries within the USA, we always demand that third parties adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy.

 

Links

This Website contains links and redirects to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

 

Business Transfers

As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.

 

Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the Privacy Policy in effect at the time your Personal Information was collected will apply.

 

Data Controller & Rights of Access

The personal information you provide to us will be managed by the Ecommerce Business Manager. This Privacy Policy shall be construed in accordance with the laws of Florida USA.

We are the data controller for the purpose of the Data Protection Act 1998 (the Act).

 

Right of access

You have the right to access the information which this site holds about you and your right of access can be exercised in accordance with the Act. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).

 

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of our Customer Care team, who will be delighted to answer any questions you may have.